Amazon Prime Video Not Working? Fix on Roku, Fire Stick, TV, Mobile/Smartphone, Chrome, Laptop

Image Source: Prime Video
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Page Contents

  • Amazon Prime Video Not Working
  • Amazon Prime Video Not Working on Roku
  • Amazon Prime Video Not Working on Fire TV/Stick
  • Amazon Prime Video Not working on Smart TV
  • Amazon Prime Video Not Working on Mobile or Smartphone
  • Amazon Prime Video Not Working on Laptop or PC
  • Amazon Prime Not Working
  • Amazon Prime Video App Not Working
  • Amazon Prime Video Not Working on Chrome
  • Amazon Prime Video Not Connecting to Wi-Fi or Wireless Network
  • Amazon Prime Video showing Black Screen
  • Amazon Prime Video showing Error

Are you facing not working issue on your Amazon Prime Video because your Amazon Prime Video show error or a black screen appeared?

Now in this situation, you need to troubleshoot Amazon Prime Video yourself. We tell you all important troubleshooting steps to that you can fix this issue.

People Also Ask

Why is my Amazon Prime video not working?
If your Amazon Prime Video not working or you facing issues with your prime video app then you need to reinstall the app or restart the app. Restart your wireless network or restart your device for a quick fix.

Is Amazon Prime having issues?
Sometimes, Amazon prime video having issues due to server down or wireless issues. To resolve these issues you need to restart your device and restart your wireless router.

Let’s Get Started…

Check Your Amazon Prime Video Account Active or Not

First of all, check your account subscription plan because the Amazon Prime Video platform is not free. You need to buy a monthly or yearly subscription plan to get the benefits.

Go to your Amazon Prime Video account page and check the current status of your account in Settings.

Check Device Minimum Requirements

Check the minimum device requirements for your Amazon Prime Video. If your smart TV or setup box already has the Amazon prime video app then it is good for you.

If app is not available then check other troubleshooting steps below –

For Computer, laptops and your operating system need to meet with minimum requirements.

For Example –

  • You need windows 7 or upgraded operating system
  • For Mac OS you need 10.7 or upgraded
  • Linux operating system also used

Internet Connection Minimum Requirements –

  • For (SD) Standard Definition Video 900 Kbits/sec is minimum
  • For (HD) High Definition Video 3.5 Mbits/sec is Minimum
After operating system & internet connection the web browser is also important
  • Version 59 or Upgraded for Google Chrome
  • Version 53 or Upgraded For Mozilla Firefox
  • Version 11 or Upgraded for Internet Explorer
  • Version 10 or Upgraded for Apple Safari
  • Version 37 or Upgraded for Opera

Fix Amazon Prime Video not working issues on Mobile/Smartphone platform

The official Amazon Prime Video app is available for mobile users. So if you are using Amazon Prime Video on your mobile to enjoy the shows, the latest movies and web series, etc.

Nowadays, the apps are updated automatically on a mobile device and sometimes they come with some minor bugs or errors, so you need to fix them.

Amazon Prime Video Not Working on iOS – Quick Fix

Are you using iPhone or iPad for Amazon Prime Video and sometimes its shows error like unconnected or network error etc.

  • First of all, you need to restart your iPhone or iPad for quick troubleshooting.
  • After a restart, check the app it is working or not. If not then long press on the app icon and delete it from your device.
  • After deletion, reinstall Amazon Prime Video from the app store.

Amazon Prime Video not working on Android – Fix Now

If you are an Android user and facing issues with Amazon Prime Video App.

  • First of all, you need to go to a mobile setting then go to the application manager.
  • Open Amazon Prime, then go to storage and clear all cache files from your device.
  • If the app is still not working, then restart your phone or reinstall the app from the Google play store.
Restart is the best Troubleshooting Step, you need to follow for all Devices

No matter, you are facing issues on your mobile, computer, laptop, router, Smart TV, set up box, etc. Your first and main step is you need to restart your device or unplug the device from power and plugin again after 2 minutes.

Amazon Prime Video Error Codes –

1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074 Etc

Sometimes your devices are working properly but Amazon Prime Video shows some internal errors.

For Example –

  • Sometimes Amazon Prime Video faces the bandwidth issues internally, so you need to fix yourself. If you are using smaller-screen then there is no need to watch in HD.
  • So update your video quality settings on your Amazon Prime Video app, set the video quality to Good or for big screen set to Better.
  • You can also restart your device by unplugging it from power and wait for 2 minutes then again plugin.
  • Clear the App cache from your device may be helpful for you and after clear cache again restart your device.

Amazon Prime Video Not Working on Roku – Troubleshoot Now

Is Amazon Prime Video not working on your Roku device? Follow this quick guide:

  • First, check your internet connection or Wi-Fi connection is working or not
  • Check internet speed and signal strength
  • Run any other app on your Roku device to check the Roku is working or not
  • Check the Internet on other apps like YouTube
  • Put your Wi-Fi router closer to your Roku device
  • Check for latest updates on both Roku device & Amazon Prime Video App
  • Restart your Roku Device
  • Restart Amazon Prime Video App
  • Restart your Wi-Fi Router completely
  • Sign out from all devices
  • Sign out and Sign in again
  • Delete the app and re-install it from the official store
  • Or read this post from start to fix this Amazon Prime Video not working on the Roku issue.

Amazon Prime Video Not Working on Fire TV/Stick – Troublehoot Now

Is Amazon Prime Video not working on your Fire TV or Fire Stick device? Follow this step by step guide –

  • First, check your internet connection or Wi-Fi connection is working or not
  • Check internet speed and signal strength
  • Run any other app on your Amazon Fire TV or Fire Stick device to check the Fire TV/Stick is working or not
  • Check the Internet on other apps like YouTube
  • Put your Wi-Fi router closer to your Fire TV/Stick device
  • Check for latest updates on both Fire TV/Stick device & Amazon Prime Video App
  • Restart your Amazon Fire Stick Device
  • Restart Amazon Prime Video App
  • Restart your Wi-Fi Router completely
  • Sign out from all devices
  • Sign out and Sign in again
  • Delete the prime video app and re-install it from the official store
  • Or read this post from start to fix this Amazon Prime Video not working on Fire TV/Stick issue.

Amazon Prime Video not working on Laptop or PC: Quick fix guide

Is Amazon Prime Video not working on your Laptop or PC? Follow below given troubleshoot steps

If your are using Amazon Prime Video App on your laptop or PC, then follow these steps-

  • First, check your internet connection or Wi-Fi connection is working or not
  • Check internet speed and signal strength
  • Run any other app on your Laptop or PC
  • Check the Internet on other apps like YouTube
  • Put your Wi-Fi router closer to your Laptop or PC
  • Check for windows latest updates on both laptop or PC & Amazon Prime Video App
  • Restart your Laptop & PC
  • Restart Amazon Prime Video App
  • Restart your Wi-Fi Router completely
  • Sign out from all devices
  • Sign out and Sign in again
  • Delete the prime video app and re-install it from the official store
  • Or read this post from start to fix this Amazon Prime Video not working on Laptop or PC issue.

Amazon Prime Video not working on Chrome or any other browser: Fix Now

If Amazon Prime Video not working on your Chrome or any other browser? Follow this troubleshoot guide

  • Restart Your Chrome or any other browser
  • Restart Your Device
  • Restart your wireless router
  • Clear all cache from your Chrome browser
  • Check your Wi-Fi connection
  • Check internet speed and signal strength
  • Use any other video streaming website on your chrome: like YouTube
  • Check for device & Chrome or any browser updates
  • Run an internet speed test on fast.com
  • Uninstall Chrome from the device and re-install it.
  • Set your browser to default factory settings
  • Set your device to factory settings
  • Try any other internet connection on your device

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